FAQs

WHAT IS THE ESTIMATED TIME FRAME FOR DELIVERY?

Each of our products is made-to-order only for you.

Production: 3-5 business days

Processing: 1 – 2 business days. We will ship your made-to-order product to our warehouse, put your name and address on it.

Shipping:

  • Fast Shipping ( Recommended ): Items usually take between 12 – 15 business days to arrive at their destination.
  • Standard Shipping / Free Shipping: Items usually take between 15 – 25 business days to arrive at their destination.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards through our merchant service provider PAYPAL.

HOW TO FLATTEN A NEW RUG?

A new rug may have waves or ripples in it when it’s first opened. Smooth it as flat as you can and allow it to rest for several days or a week, the fibers will relax on their own.

MY NEW RUG HAS AN ODOR, SHOULD I GET IT CLEANED?

Odors are caused by dyes, yarns, and shipping for long distances in a sealed wrap. Most odors will dissipate within a week once the rug is removed from shipping wrap. However, if the rug has been out of the wrap for some time and still has a smell, you may want to look into getting it cleaned.

HOW OFTEN SHOULD I CLEAN MY RUG?

We recommend you to spot clean when necessary and have your rug professionally cleaned only as needed. If the rug is not in a high traffic area and/or in a room that hardly ever gets used, you could go longer between cleanings than a rug in a high traffic area.

Rug Specific Cleaning Guidelines:

  • With a clean, dry, white towel or white paper towel, blot the stain as much as possible.
  • Scrape off any food or debris with a dull instrument.
  • Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, gently remove the remainder of the stain and then blot the area with a dry towel.

DON’T SEE YOUR QUESTION HERE?

Email us at [email protected] and we will be happy to answer!